BATTERY Warranty Terms and Conditions

WILLARD, VARTA, BOSCH AND TAURUS BATTERIES MAINTENANCE FREE BATTERIES CARRY A 1-YEAR WARRANTY.

CONTACTING US

1. THIS WARRANTY IS VALID FOR A PERIOD OF 12 MONTHS FROM DATE OF PURCHASE.
2. WE NEED ORIGINAL INVOICE TO PROCESS ANY BATTERY CLAIMS. NO CLAIM WILL BE PROCESSED WITHOUT ORIGINAL INVOICE AND NO OTHER ARGUMENTS WILL BE ENTERTAINED IF ORIGINAL INVOICE IS MISSING.
 
3. THE WARRANTY ON YOUR BATTERY IS INVALID IF:
 
•      THE BATTERY WAS NOT USED FOR ITS INTENDED PURPOSE AND/OR NOT OF CORRECT CAPACITY OR TYPE FOR THE VEHICLE IN WHICH IT WAS INSTALLED, INCORRECT INSTALLATION, AND/OR THE ELECTRICAL AND CHARGING SYSTEM OF THE VEHICLE ARE NOT TO THE ORIGINAL VEHICLE MANUFACTURER’S SPECIFICATION AND/OR MODIFICATIONS AND/OR NON-STANDARD ELECTRICAL EXTRAS FITTED THAT WERE NOT APPROVED BY THE MANUFACTURER OR AUTHORISED DEALER UPON INSTALLATION OR SUPPLY OF THE BATTERY. THESE MAY INCLUDE BUT IS NOT LIMITED TO ADDITIONAL RADIO AND AUDIO EQUIPMENT AS WELL AS ADDITIONAL LIGHTS INCLUDING FLASHING AND EMERGENCY LIGHTS AND USAGE OF THE BATTERY IN A CYCLE APPLICATION.
•      THE BATTERY FAILURE OR NON-CONFORMANCE WAS DUE TO ABUSE OR NEGLECT, IMPROPER AND/OR INCORRECT CHARGING AND/OR MAINTENANCE AND/OR FAILURE TO KEEP THE BATTERY PROPERLY CHARGED, CHARGING SYSTEM FAILURE, SULPHATION DUE TO OVER DISCHARGING, OVERHEATING, FREEZING, OVERFILLING AND/OR UNDER FILLING, TIPPING OVER, USE OF INCORRECT BATTERY ACID/WATER AND/OR ADDITIVES, MISSING OR LOOSE VENT CAPS, EXCESSIVE USE AND/OR ABNORMAL WEAR AND TEAR, TAMPERING, DAMAGED TERMINALS, CRACKED OR DAMAGED BATTERY CASING, DAMAGE DUE TO THE BATTERY NOT BEING PROPERLY SECURED OR INCORRECTLY MOUNTED, AND/OR DAMAGE RESULTING FROM EXTERNAL EVENTS SUCH AS COLLISIONS, FIRE AND ACTS OF GOD.
•      THE BATTERY WAS USED FOR NON-AUTOMOTIVE STARTING APPLICATIONS SUCH AS CYCLING DUTY, SOLAR AND/OR RENEWABLE ENERGY POWER SYSTEMS, OR ANY OTHER INDUSTRIAL OR COMMERCIAL MACHINES OR VEHICLES OR APPLICATIONS FOR WHICH IT WAS NOT INTENDED FOR.
•      THE VEHICLE IS OVERCHARGING OR UNDERCHARGING OR UNDERCHARGING.
•      PHYSICAL DAMAGE DUE TO MISHANDLING (E.G. DAMAGED TERMINAL, BROKEN CASING ETC…)
•      TOP BATTERY BOLTS STICKER IS DAMAGED OR REMOVED.
•      ATTEMPTED TO OPEN BATTERY BOLTS.
•      ELECTRICAL SYSTEM OF VEHICLE IS NOT IN PROPER WORKING CONDITION.
•      REPAIRS HAVE BEEN DONE PRIOR TO US CHECKING THE BATTERY. (E.G. -REFILL THE TERMINAL, BATTERY  
WATER/ACID IF IT IS A MAINTENANCE BATTERY)
•      BATTERY HAS BEEN SHORT CIRCUITED WITH METAL BAR.
•      FOR ANY OTHER REASON THAT MAY AFFECT THE PERFORMANCE AND LIFE.
 
4. FOR YOUR CLAIM TO BE PROCESSED:
•      YOU MUST PROVIDE ORIGINAL INVOICE.
•      WE WILL CHARGE AND CHECK BATTERY BEFORE ANY REPLACEMENTS. IT TAKES 8 HOURS TO CHARGE A BATTERY AND TOTAL PROCEDURE TIME IS 24-30 WORKING HOURS. (TESTING -CHARGING-TESTING)
•      NO STANDBY BATTERY WILL BE PROVIDED IN ANY CASE OR ANY TOWING OR BREAK-DOWN SERVICES. NO COMPENSATION WILL BE GIVEN FOR ANY RESULT OF BATTERY FAILURE.
 
5. THE WARRANTY ISSUED ON THIS BATTERY IS FROM MANUFACTURER AND ALL CLAIMS ARE SUBJECT TO THE MANUFACTURER’S APPROVAL.​

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